Last Updated: March 2026
At Nu Nerve (“we”, “us”, “our”), we believe in being transparent about how refunds work for products featured on https://nu-nereve.com/.
Nu Nerve is a product review and informational website. We do not sell any products directly, and we do not process payments, ship orders, or issue refunds ourselves. All purchases are made through official manufacturers or third‑party vendors via links on our site.
1. Our Role in Your Purchase
When you click a “Buy Now,” “Order,” or similar button on Nu Nerve:
- You are redirected to an external website owned and operated by the product vendor.
- Your order, payment, shipping, and refund rights are governed entirely by that vendor’s own policies and terms.
- Nu Nerve is not a party to your transaction and has no access to your order or payment details.
Because of this, we cannot:
- Approve or deny refunds
- Cancel or modify orders
- Change billing or shipping details
- Process returns or exchanges
All such actions must be handled directly with the seller.
2. Refunds Through Official Vendors
Each product or brand promoted on Nu Nerve has its own refund or money‑back guarantee.
To request a refund, you should:
- Find your order confirmation email from the vendor.
- Review the refund / return policy provided on the checkout page or in that email.
- Contact the vendor’s customer support team using the official channels listed (email, contact form, phone, etc.).
Many reputable supplement and wellness vendors offer a 30‑, 60‑, or 90‑day money‑back guarantee, but:
- The refund window,
- Conditions (e.g., return of used/unused bottles), and
- Processing times
depend entirely on the vendor’s own policy.
3. Typical Refund Conditions (Vendor-Dependent)
Although policies differ, you can usually expect vendors to require:
- A refund request within the stated guarantee period.
- A valid order number or proof of purchase.
- For physical products, returning the product (sometimes even empty containers) to the address provided by the seller.
- A processing timeframe (often 5–10 business days) after the returned item is received and approved.
Shipping and handling fees may be non‑refundable, depending on the vendor’s terms.
Always read the refund terms on the official order page before completing a purchase.
4. Damaged, Defective, or Missing Orders
If you:
- Receive a damaged or defective product
- Receive the wrong item
- Do not receive your order within the promised timeframe
you must contact the official vendor’s support team directly.
They are responsible for:
- Arranging replacements or reshipments
- Investigating lost packages with the carrier
- Issuing refunds in line with their guarantee
Nu Nerve does not manage shipping or warehousing and cannot verify or resolve delivery issues directly.
5. Delayed or Missing Refunds
If a vendor has approved your refund but you have not yet received it:
- Check your bank, credit card, or payment provider – it may take a few business days for the refund to post.
- Contact your payment provider (e.g., bank, credit card company, PayPal) for status.
- Follow up with the vendor’s customer support to confirm that the refund was processed on their end.
Nu Nerve does not see or control payment flows and cannot trace individual refunds.
6. How Nu Nerve Can Help
Although we cannot issue refunds, we are happy to help point you in the right direction.
If you’re unsure who to contact:
📧 Email: contact@nunereve.com
Please include, if possible:
- The product name
- The website/brand where you completed your purchase
- The approximate date of purchase
We will do our best to help you locate the official support or refund page for that product.
By using Nu Nerve and purchasing products through links on our site, you acknowledge and agree that all refunds, returns, and order-related issues are handled exclusively by third‑party vendors, according to their own policies and terms.
